Articles by "Millennials"
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Guest Author: 
Jennifer Crabtree
Manager, Digital Marketing and Consumerism
Jupiter Medical Center

Job hoppers. Lazy. Entitled. Narcissistic. Addicted to technology. These are all common perceptions people have of Millennials. As a Millennial, rather than take this stone throwing personally, I want to provide a different lens for you to view us through.

And if that isn�t enough to keep you reading, did you know that Millennials are now the largest share of the American workforce? With that said, attracting and retaining this group of talent is becoming a burning issue for leaders. Here are a few things to keep in mind when recruiting us:

1.              Millennials CAN be loyal, hard-working team members. To gain our trust, loyalty and productivity, we need a workplace environment that is different from previous generations. While Baby Boomers or Gen Xers have conformed much more quickly to the traditional workplace, Millennials want employers to find a middle ground.

2.             Talk to me about how we can make a difference, not just how to drive your bottom line. Money alone will no longer retain us. We want to have a purpose and make an impact from the very beginning. We are happy to answer phones and fetch coffee � as long as it means we are contributing to the larger efforts.

3.              We champion diversity. Millennials are the most racially diverse generation, with 44.2% representing a minority or ethnic group. We are comfortable working across borders and with all different types of people. This blending of different backgrounds, experiences and perspectives within a team are natural drivers of collaboration and creativity.

4.              We naturally challenge the status quo. Please do not mistake this for disrespect. It is not that we lack respect for authority, it is that we have a desire to play an active part in change. So even with little experience, we are comfortable sharing our opinions on what we believe is not working or could be improved upon. Layer us into a cross-generation team and the result will be innovation.

5.              We are willing to turn down higher-paying jobs to stay with a company and leader we believe in. Yes, we are buried in student debt and held prisoner to our strange need for avocado toast and $5 lattes, but a company that offers a big paycheck is not enough to keep us happy. We need to be around people who are on fire for what they are doing, and a leader who pushes us to be better and think differently. Working in an environment with a purposeful culture will have a larger impact than earning $100K a year at a job we think is boring.

6.             Work life balance is important to us. We are not necessarily buying into the idea that productivity can only occur behind a desk. We want to spend time with our family and children so that we come into the office recharged, with fresh ideas. Without this, you will have a higher chance of burnout.

7.              We are not (all) lazy. This perception may be a reflection of the fact we grew up with Google and GPS enabled smartphones at our fingertips, and so were able to find answers with just a few clicks. This is not laziness but rather being efficient in how we spend our time. The time we save can now be spent on other, more productive tasks.



And so, when you throw around the list of names for those in my generation, I would encourage you to add passionate, collaborator, efficient and focused. The bottom line is that we bring a tremendous amount to the table and are hungry to help drive innovation. Spend a little time with us over some avocado toast, getting to know us and letting us get to know you.  We have a lot to learn from each other.
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I recently wrote a series of posts detailing the advice I give to my young team members on everything from leadership to how to navigate the work place.  And while I feel that I have a lot of knowledge to share with them, I also truly believe that these young people--aka millennials--have a great deal to teach me. In fact, over the last couple of years I have been fortunate enough to work side-by-side some young team members that have helped me continue to develop my own hard and soft skills.

Here�s what I have learned:

The Value of Connection
It cannot be said too many times: embracing technology is important. Unlike the folks in my generation, my young team members have practically been surfing the web since they were in diapers. They have an intuitive and instinctive way with technology. They not only understand its value in this connected world, but they are willing to share that knowledge at the drop of a hat.

I have an amazing young team member with whom I work on many projects, including all of the organization�s digital presence. Through her, I have not only learned a tremendous amount about the ways in which we can use technology to connect with our patients, but I have been reminded of the importance of connecting with others where they are, with messages most meaningful to them. This approach to communication is something the health care industry will continue focusing on and I am now aware of just how much technology can help shape that. Whether it is connecting with someone on Linkedin, or engaging with them in a meaningful (online) conversation, I now have a better understanding of how to harness technology to deliver a message that inspires others to engage in the work we are doing.

Spread the Word
Just as I have been amazed by the ease and dexterity with which my young team members grasp all the technology available, I am equally impressed with their willingness and enthusiasm to share what they know with me and other team members. I can�t tell you the number of times they have directed me to a computer screen or phone and showed me something new as well as made a case for how we could use that new information to advance our work at the medical center.

I think a hallmark of this generation is their collaborative spirit. They enjoy working with others and value easy and open lines of communication. They don�t seem to have any interest in adhering to the confines of a strict organizational structure, but instead want to bring everyone into a room and figure out how to get the work done. They are not afraid to talk to the CEO just as they are willing to forge a relationship with the person answering the phones. They understand the value in collaboration and have an entrepreneurial spirit, which means they are willing to take risks to get the job done. In addition, if they don�t know something, they are quick on the draw to figure it out.

The Need for Speed
I know many of my contemporaries often shudder at the speed at which our young colleagues operate. But, the reality is that in today�s workplace, as technology has enabled us to get more done and more done faster, running at the same pace as my young colleagues is critical to my organization�s success. And while sometimes you need to remind them about not sacrificing quality for quantity, being both nimble and quick are paramount to success.

Work Hard, Play Hard
Like my contemporaries, I have worked incredibly hard since the day I left college, putting in 60 to 70 hours-a-week for most of my career. I don�t say that for any other reason than that it is the truth. I love what I do and I know that I need to put in the time to get the results I want. The downside is that I probably have not taken as much time as I probably should have to enjoy things outside the office.
And while my young team members work incredibly hard and are laser focused, they also realize the importance of that elusive work-life balance. I think they grew up watching their own working parents stressed out and missing time to enjoy life, and they want something different.
For them, it is about the flexibility to do both�work hard and play hard. They are willing to put in the hours, but they want to do it on their schedule. For example, they are willing to stay up late finishing a project in order to makeup for the time they took to run a 5k earlier in the day. As a result, they seem healthier and less stressed. And there is something to be said for that.


For me, the best part of my work is the time I spend doing it with others. Each day, I learn a tremendous amount from my fellow team members. This is especially true of my young team members. They have a great deal to share and an enthusiasm that I find to be contagious. Working with them makes me better and that is all I can really ask for. As they say, the kids are alright.